This Privacy Policy explains how Cycle Haven processes personal data when you use the website, contact the workshop, or request bicycle servicing and repairs. It applies to information handled in connection with service inquiries, bicycle intake, inspections, quotations, repairs, collection, and related website functions.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or objection to certain processing. You may also ask us to review how we handle a privacy concern or request clarification about a record we hold.
To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We may ask for enough information to verify your identity and locate the relevant records before responding.
We retain personal data for the period needed to manage the service relationship, complete the requested work, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it where practical.
If we update this Privacy Policy, we will post the revised version on the website and change the effective date where appropriate. Material changes may also be highlighted through a notice on the site or by another reasonable method of communication.
We use personal data to respond to inquiries, schedule and manage service appointments, receive and inspect bicycles, prepare and explain quotations, obtain approval for additional work, carry out repairs and adjustments, complete quality checks, provide collection summaries, process payments, maintain records, send service reminders where appropriate, and operate and secure the website.
We may share personal data with service providers that help us operate the website, process communications, manage records, handle payments, or support technical maintenance. Where parts or related services are arranged through third parties, we may share the minimum information needed to complete the request and confirm compatibility or availability.
We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, customers, staff, or workshop operations. We may also share information when needed to establish, exercise, or defend legal claims.
We may process identification and contact details, service request information, bicycle intake and inspection notes, quote and approval records, payment and collection records, communication history, and limited technical data such as device and browser information. We collect only what is reasonably needed to manage inquiries, carry out servicing, maintain records, and operate the website.
Personal data is obtained when you contact us, request a service, book an appointment, bring in a bicycle for inspection or repair, approve work, make payment, or collect a completed service. We may also receive information from the website form, email, phone calls, and technical systems that record how the site is used.
The website may use essential cookies needed for security, session management, and form operation, as well as limited preference or analytics cookies that help us understand site performance and improve usability. We do not use cookies to make decisions about workshop service outcomes.
You may manage cookies through your browser controls, including blocking, deleting, or restricting certain cookies. Some site functions may not work properly if cookies are disabled. Where required, we use cookie notices or similar tools to record preferences for non-essential cookies.
